The Department of Safety and Homeland Security continues to monitor the COVID-19 outbreak closely. At this time, most State Driver Services Centers are open while taking precautions to protect the health and safety of our employees and customers.
This remains an ongoing situation and any updates or changes to our services in response to the COVID-19 outbreak will continue to be posted as they become available.
For current Driver Services Centers and Self-Service Kiosks closed or unavailable, please click here.
During this time, we encourage as many customers as possible to utilize the e-Services portal for available online services rather than coming into a Driver Services Center.
The Department is currently taking the following precautions to protect the health and safety of our customers and employees at Driver Services Centers:
- Encourage everyone to utilize our e-Services portal for available online services such as renewals, duplicates, paying reinstatement fees, changing your address and completing a new resident application.
- Added protective screens at examiner counters
- Limiting capacity inside centers based on recommended guidelines
- Providing protective gear for employees
- Following employer guidelines set by the Tennessee Pledge
- Increasing cleaning and sanitizing for all Driver Services Centers and equipment
- Requiring customers to wait in their vehicles using the Department’s queuing technology until notified by text or call to enter the Driver Services Center if limited capacity in the center has been reached.
- Encouraging to use credit/debit cards only to limit handling of cash
- Requiring customers to:
- Wear a cloth face covering provided by the customer
- Be checked for temperature greater than 100.4 degrees Fahrenheit
- Answer COVID-19 health screening questions
- Distance at least six feet from others when possible
- Not be experiencing any COVID-19 symptoms
- Use the queuing system to receive notifications as they wait in their vehicle if center has reached
limited capacity.
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